Frequently Asked Questions

Frequently Asked Questions

Q: How long does shipping take? A: Please allow 14-25 days for shipping. You will receive a tracking number within 24-48 hours after you have made your purchase.

Q: Do you ship internationally? A: Currently, we are only serving the US due to high shipping costs and shipping restrictions.

Q: What if there is a defect or problem with my purchase? A: If there is a defect or problem with your purchase, please send us a message under the “Contact Us” link and we will contact you back.

Q: What is your refund policy? A: At this time, there are no refunds unless your order is no longer in stock. If there is an issue with your product, we will do all we can to assure that your needs are met.

Q: What if my package is lost or not received? A: If your package is lost or not received, please email us to resolve the issue. We always send out a tracking number with every purchase once it is ready to be shipped.

Q: How can I ensure my product arrives as quickly as possible? A: Be sure to fill out your email address and phone number correctly. Also, make sure you double-check your address before submitting your purchase.